Cancellation Policy

We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request at least 24-hour notice for cancellations or rescheduling. Please understand that when an appointment is missed or canceled with insufficient notice, we miss the opportunity to fill that opening, forgoing an opportunity for another client to receive needed treatment. If you do not show for your scheduled appointment time, or cancel/reschedule within 24 hours of your scheduled appointment time, cancellation fees will apply according to our policy below:

  • Canceling/Rescheduling less than 24 hours prior to your appointment will result in a charge equal to 100% of the reserved service amount.
  • No-shows will be charged 100% of the reserved service amount.
  • Appointments made within the 24-hour period, that are canceled less than 4 hours prior to the reserved appointment time will be subject to a fee of 100%.

Mexia Massage & Bodywork policies are established to sustain the best quality of service for our established and future clients. Thank you for viewing our policies and criteria.